Raleigh General Hospital built an in-house PCT training program that reduces turnover, drives staff engagement and confidence, and activated a culture shift, all while saving significant admin hours.
Facing staffing shortages and rising turnover, Raleigh General didn’t just react— they revolutionized their workforce strategy.
By investing in their assistive personnel and launching a structured, in-house Patient Care Technician (PCT) Development Program, Raleigh General created a scalable talent pipeline that boosts engagement, strengthens nursing support, and helps future nurses grow right where they are.
The impact? Raleigh General’s nurses gain confidence in delegating to their competent and skilled assistive staff, enabling them to focus nursing efforts at the top of their license to provide higher quality care.
The results speak for themselves: A 100% certification pass rate, 49% fewer administrative hours, and rising interest in nursing careers across their PCT workforce. That’s on top of reducing turnover, improving care quality, and inspiring the next generation of nurses.
Download the case study to get an in-depth look at how Raleigh General’s team did it.
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